- Q: Are you a Manufacturer?
A: Yes, we have been a manufacturer since 2010. Our factory is located in Shenzhen, China, and we have an office in Chongqing. You are welcome to visit us.
- Q: How can I trust your product quality?
A: Quality has been our top priority for the past 10 years. We have a professional QC team and adhere to the ISO9001 production system. Our products have obtained CE, RoHS, and FCC certifications.
- Q: What’s your after-sales service?
A: We provide a 100% guarantee on our products. Our general warranty is 1-3 years. If you encounter any problems, we will respond within 24 hours and provide an immediate solution.
- Q: What’s your MOQ?
A: Any quantity is acceptable for your order, and the price is negotiable for large quantities.
- Q: When will you make the delivery?
A: We can deliver within 3-15 working days, depending on the size and quantity of your order.
- Q: Could you offer OEM & ODM service?
A: Yes, we have been providing OEM & ODM services for many world-class companies for over 7 years.
- Q: What brand of screen are you using?
A: We use Samsung, LG, and AUO screens.
- Q: What payment methods does your company accept?
A: We accept T/T (Bank Transfer) and Western Union.
- Q: How do you ship goods to us?
A: For orders with more than 5 units, sea shipping is recommended to save costs. For smaller orders (generally less than 5 units), we use air shipping, especially for sample testing. If you prefer door-to-door shipping service (e.g., DHL/FEDEX/UPS/TNT/ARAMEX), we can also arrange it, although it tends to be more expensive. We will assist you in finding the best delivery method based on your products and local situation.
Please feel free to contact us, and we will provide you with further guidance on the most suitable delivery options.